Customer Care Assistant: Customer Care (BPM) 2023, Ref No. DSD 102/2023

Job Purpose

The Department of Social Development, Western Cape Government has an opportunity for a qualified individual to provide customer care support. The successful incumbent must be willing to work under pressure and meet deadlines, have a positive attitude, and be responsible. This post is based in Cape Town, CBD.

Minimum Requirements Senior Certificate (Grade 12 or equivalent qualification); A minimum of 6 months customer care experience.

Recommendation Customer care experience.

Key Performance Areas

Perform front desk services by receiving and referring customers; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics; Provide information to clients regarding available services; Help clients on how to access services from the department; Render general administrative support services and maintain a record system.

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A good understanding of the following: Customer care; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions, programs, and projects of the Department of Social Development; Information in the Department of Social Development domain; Communication (written and verbal) skills; Proven computer literacy in MS Office packages; Sound organizing and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines; Negotiation skills.


R 202 233 per annum (Salary level 5)

Note on remuneration: Employees’ service benefits or obligations (13th cheque, medical assistance, housing assistance, pension-fund contributions, etc.) are funded or co-funded in terms of the applicable prescripts or collective agreements

Important Notice

Note: Only applications submitted online at: or be accepted.

Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to attend interviews on a date and time as determined by the department. The selection process will be guided by the EE targets of the employing department.

Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to 16:00 . You may contact the helpline at 0861 370 214 . Otherwise, for all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

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