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Cellular Associate Job Description


The Cellular Associate is responsible for reaching sales targets by approaching customers and selling cellular products to customers in-store.

Key Responsibilities

Sales & Product Knowledge:

  • Engage with prospective customers to present information and explain available products.
  • Persuade potential customers to purchase a product.
  • Explain products and prices, and answer questions from customers.
  • Drive sales through up-selling products based on customer’s needs analysis and preferences.
  • Train customers on the set-up, operation, and maintenance of mobile devices and accessories.
  • Maintain updated knowledge on all product-related concepts.

In-Store Operations:

  • Facilitate and manage the out-of-box failures (OBF) and repair policies.
  • Efficiently perform department tasks including daily stock hazard counts, creating merchandise displays, re-merchandising, pricing markdowns according to the planogram, transferring merchandise, inventory control, and processing transactions.
  • Maintain cellular kiosk including updating display, ensuring tidiness at all times.
  • Facilitate stock receiving process and ensure all merchandise is represented on the floor.



  • Grade 12


  • 1-2 Years Direct Sales Experience
  • Mobile Sales Experience (Advantageous)

Knowledge/ Skills:

  • Retail
  • Sales

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